Position: Customer Care Representative
Location: Mumbai
Department: Customer Care
About us:
Porter is a
4-year-old flourishing start-up disrupting the logistics space in India. We
help e-commerce, FMCG, SMEs, traders, 3PLs, Courier, Cargo companies boost
their logistics productivity through our industry leading trucking
marketplace. We are working on cutting-edge scheduling and route
optimization algorithms, payment solutions and fraud prevention
strategies that scale. We are backed by leading VCs like Sequoia capital
and Mahindra Partners who have invested more than 20m$ in us and are serving
some of the largest enterprises and numerous Indian SMEs.
Porter is looking
for a spirited individual with a focus on employee engagement. The candidate
would develop new, innovative methods to liven up interactions with employees
and also seek and address the feedback received from them.
Experience: 1 – 2 years
Required Qualification: High School
Degree
Preferred Qualification: Graduate
Core Competencies: 1. Communication
and Interpersonal skills
2. Relationship
Management
 |
| Customer Care Representative | Mumbai | |
Roles & Responsibilities:
·
Manage large
amounts of incoming calls
·
Generate sales
leads
·
Identify and
assess customers’ needs to achieve satisfaction
·
Build
sustainable relationships and trust with customer accounts through open and
interactive communication
·
Provide
accurate, valid and complete information by using the right methods/tools
·
Meet
personal/customer service team sales targets and call handling quotas
·
Handle customer
complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
·
Keep records of
customer interactions, process customer accounts and file documents
·
Follow communication
procedures, guidelines and policies
·
Take the extra
mile to engage customers.
Contact Manoj - 9765374598
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