Position: Customer Care Representative

Location: Mumbai

Department: Customer Care


About us:

Porter is a 4-year-old flourishing start-up disrupting the logistics space in India. We help e-commerce, FMCG, SMEs, traders, 3PLs, Courier, Cargo companies boost their logistics productivity through our industry leading trucking marketplace. We are working on cutting-edge scheduling and route optimization algorithms, payment solutions and fraud prevention strategies that scale. We are backed by leading VCs like Sequoia capital and Mahindra Partners who have invested more than 20m$ in us and are serving some of the largest enterprises and numerous Indian SMEs.


Porter is looking for a spirited individual with a focus on employee engagement. The candidate would develop new, innovative methods to liven up interactions with employees and also seek and address the feedback received from them.


Experience: 1 – 2 years

Required Qualification: High School Degree

Preferred Qualification: Graduate

Core Competencies: 1.    Communication and Interpersonal skills

                                  2.    Relationship Management

Customer Care Representative, Relationship Management, Customer care,
Customer Care Representative | Mumbai | 

 Roles & Responsibilities:


·         Manage large amounts of incoming calls

·         Generate sales leads

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Meet personal/customer service team sales targets and call handling quotas

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·         Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Take the extra mile to engage customers.

Contact Manoj - 9765374598

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